Refund policy
Returns/Replacements and Refunds Policy Inside The US & Canada
We are a made to order business, which means we produce your items when you buy them. We do this by working with suppliers who are able to efficiently produce items for us when they're ordered by you.
If it arrives damaged, or with a defect, we'll offer you a no cost replacement, or a full refund.
Because we are a made to order business, refunds and replacements can only be processed for damaged or defective items.
If an item arrives damaged or with any defects, you can start a return process for a full refund or source a no cost replacement, by contacting us at:
contact@halfspaces.co.uk
Items sent back to us without first requesting a return/replacement will not be accepted. We will provide instructions on how and where to send your package. You’ll also need the receipt or proof of purchase.
Returns/Replacements and Refunds Policy Outside The US & Canada
If your item is being shipped outside of the US or Canada, you have the right to cancel or return your order within 14 days for a full refund, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return process, you can contact us at:
contact@halfspaces.co.uk
If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels. Items sent back to us without first requesting a return will not be accepted.
If an item arrives damaged or with any defects, you can also start a return process for a full refund or source a no cost replacement, by contacting us at:
contact@halfspaces.co.uk
Items sent back to us without first requesting a return/replacement will not be accepted. We will provide instructions on how and where to send your package. You’ll also need the receipt or proof of purchase.
Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
contact@halfspaces.co.uk
Replacements
Because all of our products are made to order, we do not offer replacements unless an item arrives damaged or with any defects. This applies globally, not just inside the US and Canada.
If you would like a different size, colour, or item, you must first request a return for the original order in accordance with our return policy. Once your return has been approved and processed, you may place a new, separate order for the desired item. Customers are responsible for all return shipping costs unless the item arrives damaged or with any defects.